Move the Hardware Acceleration slider to None. Ideally, you should select a basic and high-contrast theme. Close and restart all of the Microsoft Office programs that you had open. 
Under Display, select the Disable hardware graphics acceleration check box. In the menu on the left side of the screen, click Options. Open any program in Microsoft Office (for example, Microsoft Word). Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box. Click the Options icon (it has three horizontal lines on it). Under Browsing, clear the Use hardware acceleration when available check box. If you have problems with video playback or situations like black screen in Microsoft Edge, it makes sense to try disabling hardware acceleration for video. Select the Use software rendering instead of GPU rendering check box. Browse to the Accelerated graphics screen. 
Note: Earlier versions of Internet Explorer do not use hardware acceleration. To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running. If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted.
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